Chatbase
Build an AI chatbot trained on your own documents and website, then put it on your site in minutes.
- User rating
- 4.3 of 5 on Capterra from 73 reviews
- Free plan
- Yes: 50 message credits a month; unused bots are deleted after 14 days.
- Our confidence
- Medium. Fewer reviews than the leaders, but the patterns are clear.
Best for
Businesses that mainly want an AI on their website that answers questions from their own documents.
What it costs
Free plan (50 message credits a month). Hobby $40 a month, Standard $150 (adds the multi-channel inbox), Pro $500. Extra credits cost $40 per 1,000.
Channels
Strong users rate this channel well Limited works, but weaker or only on higher plans
WebsiteWhatsAppInstagram & FacebookEmail
What users agree on
- Very fast setup, some users live within minutes
- Learns from many document formats
- Gives consistent, conversational answers
- Easy to brand and add to WordPress sites
What users complain about
- Limits on messages and training data size
- Sometimes forgets information it was trained on
- Pricing feels high or rising to some users
- Limited integrations, including WhatsApp, on lower plans
- Customer support is inconsistent (rated 3.8 of 5)
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Sources
Facts last checked October 2026. Prices and features change often, so confirm on Chatbase's website before buying. If we earn a commission from this link, it never affects how we rank Chatbase.