Crisp
Affordable live chat and shared inbox with an AI agent (Hugo) you can cap so it never overspends.
- User rating
- 4.6 of 5 on Capterra from 148 reviews
- Free plan
- Yes: 2 seats and website chat, but no AI.
- Our confidence
- High. Well reviewed, with value for money rated 4.5 of 5.
Best for
Small teams that want low-cost website chat now and AI later, with a spending limit.
What it costs
Free plan (2 seats, website chat, no AI). Mini $45 a month includes about 90 AI conversations; Essentials $95 adds the multi-channel inbox and workflows; Plus $295. AI costs roughly $0.05–0.50 per conversation.
Channels
Strong users rate this channel well Limited works, but weaker or only on higher plans
WebsiteWhatsAppInstagram & FacebookEmail
What users agree on
- Easy to set up and use
- Cost-effective, especially compared with Intercom
- Generous free plan for startups and small teams
- AI agent handles routine questions; you can set a spending cap
- Many integrations, including Shopify and WooCommerce
What users complain about
- The AI agent needs the $45 plan or higher
- Workflows and the multi-channel inbox need the $95 plan
- Limited marketing features for Instagram, Facebook and WhatsApp
- Some integrations cost extra
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Sources
Facts last checked October 2026. Prices and features change often, so confirm on Crisp's website before buying. If we earn a commission from this link, it never affects how we rank Crisp.