Gorgias
A helpdesk built for online stores, deeply connected to Shopify, with an AI agent that answers order questions.
- User rating
- 4.6 of 5 on G2
- Free plan
- No free plan.
- Our confidence
- Medium. Strong ratings (G2 4.6, Shopify App Store 4.3), but the pricing details come from a competitor's breakdown.
Best for
Shopify stores handling a few hundred support tickets a month or more.
What it costs
Starter $10 a month (50 tickets), Basic $60 (300 tickets), Pro $360 (2,000 tickets). The AI agent costs about $1 per resolved conversation, and those also count toward your ticket limit.
Channels
Strong users rate this channel well Limited works, but weaker or only on higher plans
WebsiteWhatsAppInstagram & FacebookEmail
What users agree on
- Deep integration with Shopify, Klaviyo and Recharge
- Unlimited team seats, cheaper than per-seat pricing as you grow
- All support channels in one helpdesk
What users complain about
- Expensive for smaller stores
- New features often arrive as paid add-ons
- Bills jump during busy seasons; AI-resolved chats count as tickets too
- Yearly plans aren't refundable if you cancel mid-year
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Sources
Facts last checked October 2026. Prices and features change often, so confirm on Gorgias's website before buying. If we earn a commission from this link, it never affects how we rank Gorgias.