ManyChat
Automated conversations for Instagram, WhatsApp, Messenger and TikTok, famous for comment-to-DM automation.
- User rating
- 4.6 of 5 on Capterra from 72 reviews
- Free plan
- Yes: 25 active contacts, 2 channels, no AI or WhatsApp.
- Our confidence
- Medium. Positive on Capterra and G2, but rated 2.1 of 5 on Trustpilot (303 reviews), mostly over billing and support.
Best for
Brands and creators who sell through Instagram, WhatsApp or TikTok rather than a website.
What it costs
Free plan (25 active contacts, no AI or WhatsApp). Paid plans from about $14 a month; AI is included from Pro (about $29 a month). Price rises with your number of contacts, and Meta charges its own WhatsApp fees.
Channels
Strong users rate this channel well Limited works, but weaker or only on higher plans
WhatsAppInstagram & FacebookEmail
What users agree on
- Easy drag-and-drop builder for automated conversations
- Instagram comment-to-DM automation is a standout
- Copying automations saves a lot of time
What users complain about
- Bills are hard to predict: cost grows with your audience, and a viral post can raise it fast
- Slow support is a recurring complaint
- Billing problems, including unexpected downgrades after payment
- Not built for website chat
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Sources
Facts last checked October 2026. Prices and features change often, so confirm on ManyChat's website before buying. If we earn a commission from this link, it never affects how we rank ManyChat.