Tidio
Website chat with a built-in AI agent (Lyro), plus WhatsApp, Instagram and Messenger in one inbox.
- User rating
- 4.7 of 5 on Capterra from 590 reviews
- Free plan
- Yes: 50 conversations a month and a one-time 50 AI conversations.
- Our confidence
- High. Hundreds of verified reviews with consistent patterns.
Best for
Small online stores and service businesses that want website chat with an AI that answers common questions.
What it costs
Free plan (50 conversations a month, 50 lifetime AI conversations). Paid plans start around $24–29 a month; the Lyro AI add-on starts around $32.50 a month for 50 AI conversations.
Channels
Strong users rate this channel well Limited works, but weaker or only on higher plans
WebsiteWhatsAppInstagram & FacebookEmail
What users agree on
- Quick setup, often live the same day with no coding
- Clean, easy interface
- One inbox for website chat, email, WhatsApp, Instagram and Messenger
- Lyro handles repetitive questions well and cuts support workload
- Good value for small businesses on the free and lower plans
What users complain about
- Add-ons (AI, automation flows) push the real monthly cost well above the base price
- Automated greetings count toward conversation limits, so bills can grow faster than expected
- Analytics and reporting are basic
- Free and Starter plans only get email support
- Some reports of automatic plan upgrades and difficult refunds
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Sources
Facts last checked October 2026. Prices and features change often, so confirm on Tidio's website before buying. If we earn a commission from this link, it never affects how we rank Tidio.