WATI
A WhatsApp-first platform for team inboxes, no-code chatbots and broadcast messages.
- User rating
- 4.6 of 5 on Capterra from 207 reviews
- Free plan
- No free plan; free trial available.
- Our confidence
- Medium. Good rating overall; the detailed pros and cons come from a smaller sample of reviews.
Best for
Businesses where WhatsApp is the main way customers reach them, especially for broadcasts.
What it costs
From about $59 a month, plus about $39 per extra user on Pro. Meta charges its own WhatsApp conversation fees on top. Free trial available.
Channels
Strong users rate this channel well Limited works, but weaker or only on higher plans
WhatsAppInstagram & Facebook
What users agree on
- Easy, code-free chatbot and workflow setup
- Strong for WhatsApp automation and broadcast campaigns
- Shared team inbox with contact management and routing
- Modern interface and handy mobile app
What users complain about
- Can be slow at times, with reported timeouts
- Learning curve for complex flows
- Some find it costly
- Support is often automated replies rather than a person
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Sources
Facts last checked October 2026. Prices and features change often, so confirm on WATI's website before buying. If we earn a commission from this link, it never affects how we rank WATI.