Freshsales
A CRM with built-in phone, email and chat, and an AI assistant (Freddy) that scores leads, flags deals at risk and summarises calls.
Best for
Small sales teams that want calling and email in their CRM, with AI help on paid plans.
What users like
- Clean design and easy to use
- Clear pipeline view
- Works with Freshdesk and Freshchat
- Lead analytics and campaigns help find more leads
What users complain about
- Add-ons for emails, contacts and connections push up the price
- Some users report weak customer support
- Detailed reports may need exporting to Excel
- Some billing complaints about add-on charges
Pricing
Free plan for up to 3 users (no AI). Growth $9 a user a month, Pro $39, Enterprise $59 (billed yearly). Most Freddy AI features start on Growth or Pro.
Similar tools
Sources
This page summarises what users report in public reviews. It isn't our personal opinion. Prices and features change often, so confirm on Freshsales's website before buying. If we earn a commission from a link, it never affects how we rank Freshsales.
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