Zoho CRM
A highly customisable CRM with a free plan, and an AI assistant (Zia) that predicts good times to contact people and flags deals at risk.
Best for
Budget-conscious businesses that want a CRM they can shape to their own process.
What users like
- Very customisable fields, workflows and dashboards
- Good sales automation and pipeline tracking
- Connects well with other Zoho apps
- Strong value, with a free plan
What users complain about
- Support can be slow
- The interface can feel complex and dated
- Some email automation and spam-folder issues
- Occasional bugs
Pricing
Free plan for up to 3 users. Standard $14 a user a month billed yearly ($20 monthly), Professional $23 ($35), Enterprise $40 ($50). Zia's fuller AI features sit on higher plans.
Similar tools
Sources
This page summarises what users report in public reviews. It isn't our personal opinion. Prices and features change often, so confirm on Zoho CRM's website before buying. If we earn a commission from a link, it never affects how we rank Zoho CRM.
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